Refund policy

Refund & Return Policy

30-day returns. You can request a return within 30 days of receiving your order. Items must be unused, in their original condition and packaging, with all parts and accessories included.

How to start a return. Email support@cozadcommerce.com with your order number and the reason for the return. We'll reply within 1-2 business days with return instructions and the return address. Please don't send items back without contacting us first; returns sent without approval or to the wrong address can't be accepted.

Return shipping. If the item arrived damaged, defective or wrong, return shipping is on us. For other returns (changed your mind, didn't fit your needs), return shipping is paid by the customer, and original shipping charges are not refundable.

Damaged, defective or wrong items. Email us within 7 days of delivery with your order number and a photo of the problem. We'll send a free replacement or a full refund, your choice. In many cases you won't need to send the item back.

Refunds. Once your return is received and inspected (usually within 3 business days of arrival), we'll email you and refund your original payment method. Your bank or card issuer may take 5-10 business days to post it.

Exchanges. The fastest way to get a different item, size or color is to return the original for a refund and place a new order.

Items we can't accept for return. Gift cards, items marked final sale, and items that are used, damaged by misuse, or missing parts.

Cancellations. Email us within 12 hours of ordering to cancel. Once an order has shipped it can't be canceled, but it can be returned under this policy.

Orders from TikTok Shop or eBay. Orders placed on TikTok Shop or eBay follow that marketplace's return process. Please start your return there, and its buyer protections apply.